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Service - Qualified service is the basis for your success

We are represented in 11 countries directly, thus providing a comprehensive world-wide service.

Production facility Germany    Leopoldshoehe - Zwenkau Locations USA - India - France - Great Britian- Sweden - Spain - Italy Angencies Finland - China - India

Attainablility of the service department You can reach our service staff at eltromat GmbH in Leopoldshoehe and Zwenkau from Monday until Friday from 8.00 h to 18.00 h (CET). Our international eltromat subsidiaries can also be reached using the contact details shown under the adress menu.

Central telephone number for the service of eltromat GmbH Tel. +49 (0) 5208 987 - 680 Fax +49 (0) 5208 987 - 349 eltromat GmbH Herforder Straße 249–251 33818 Leopoldshöhe Germany Email Central telephone number for the service of eltromat GmbH T +49 (0) 34203 585 – 148 F +49 (0) 34203 585 – 163 eltromat GmbH Baumeisterallee 25 04442 Zwenkau Germany Email

Customer service Qualified contact people for technical support and assistance over the phone. eltromat customer service features qualified and experienced contact people for technical support and customer assistance by telephone. Several Technicians are available from 8.00 h to 18.00 h (CET). For systems fitted with a remote service module we can offer remote diagnosis and solution via high speed online connection. Furthermore, we have the possibility to simulate problems within the eltromat service depts., on custom built simulation equipment. Spare part orders are also processed by customer service ensuring a rapid and reliable reaction to all of your service requirements. Technical field service Capable field service by qualified technicians We supply eltromat systems to all parts of the world. Our service Technicians are renowned for their technical know-how and established procedural knowledge. More than 40 service technicians worldwide provide a fast reaction at the machine on site. The following services will be supplied by our technical field service: _service interventions worldwide with short reaction times _installation and optimisation of our systems at the customer site. _repair of our systems by experienced service technicians _support concerning technical and procedural questions _support / production monitoring on site _maintenance of our systems by skilled and experienced service personnel _optimisation of register control systems and process efficiency measurements using eltromat analysis tools. _analysis of printed customer material under production conditions _Custom made service and maintenance offerings on our full range of equipment Training Increase productivity with skilled and experienced operators Users will be fully prepared by eltromat‘s professional and thorough training courses. Efficient operation and use of your eltromat system will add value to your production processes. Training programs are adapted to suit the target groups and are project and product specific, worked out beforehand with our customers to deliver the pre-agreed results. All training courses offer professional training documentation. We can also offer training at a running system using customer own materials within our development centre. Spare parts, repairs and special equipment Reliable and fast spare part handling eltromat policy on the provision of spare parts and system repairs is to react as soon as possible to the demands of our customers. Wide ranging and flexible manufacturing systems are the basis for this possibility. We can offer a range of customised spare part packages for all our systems as well as the possibility to repair and test parts in house with quick response times. With this level of capability, you can be assured that a rapid and cost conscious spare part handling is guaranteed to our customers on a worldwide basis.